On October 28, 2014 OnePlus offered a public pre-order for their phone model “One”. People usually need an invite to be able to buy that phone. With the pre-order campaign, everyone were able to buy a phone within a one-hour period. However, their servers were totally overloaded and a lot of people were not able to place an order – even if they had prepared their order prior to the one-time time frame where the orders could be actually sent.
I also filled the order that day and pressed the submit button on 4:00 p.m. (CET). And my browser got a time-out. It was almost impossible to log in. Either the login was not available (HTTP 404), or there were OpenID login issues. After 40 minutes of trying, I was finally able to login. But not able to place the order. In the meanwhile, OnePlus announced that they are going to extend the pre-order time frame to three hours. I tried again and finally I was able to submit my order after 90 minutes.
On November 1st, I received an e-mail from OnePlus stating that my payment has failed:
Your authorized payment for your OnePlus One pre-order has unfortunately failed!
No worries though – just make sure you have a valid payment method set up in your PayPal account with sufficient balance. Also, please make sure your shipping information is correct in your order. We’ll try to complete the payment authorization once again in a few days.
I verified that my PayPal account is fine (appropriate payment sources have been set up correctly etc). No changes have been seen since then.
On November 12, 2014 I received an e-mail from OnePlus regarding my order: It was cancelled. The reason for that is the same as for the previous e-mail: The payment has unfortunately failed. When asking PayPal, they say it’s on OnePlus side and vice versa.
However, one good thing has been left: OnePlus promised to spend an invite because of the failed payment within two business days. The invite can be used to order a phone instantly. So let’s wait for another two days…
Update Nov 13, 2014: Today i have received an invite from OnePlus and was finally able to place my order again. Believe it or not: It worked instantly. Let’s hope that this is fixed for the next pre-order on Nov 17.
About the OnePlus One
Being around for some months already, the One is a smartphone by chinese company OnePlus. It consist of brillant hardware specs and an unbeatable price: For only € 299.00 you’ll get a phone that is almost as good as the iPhone 6 Plus, but for a much lower price. The One runs CyanogenMod, a Android derivate and will receive an update to the latest Android 5.0 (“Lollipop”) platform soon.
A second pre-order run will take place on November 17, 2014 on 5:00 p.m (CET). People have the ability to buy the phone within a one-hour period. If you plan to buy it, please make sure that you have PayPal account and it’s set up correctly to avoid issues like I had on the first pre-order.